07735 41474601404 43238contact@firstlightpm.co.uk
First Light Garage Doors Specialist & Repairs
  • Home
  • Garage Doors
    • Up & Over Garage Doors
    • Sectional Garage Doors
    • Side Hinged Garage Doors
    • Roller Garage Doors
    • Garage Door Operators
  • Repairs & Servicing
  • Latest Projects
  • About
  • Contact
  • Menu Menu
You are here: Home1 / Coronavirus Steps and Measures

Coronavirus (COVID-19) Steps and Measures

We are taking the following precautions and are advising or implementing the following procedures for our customers and staff accordingly. This is for our staff and most importantly our customers’ wellbeing.

Surveys and quotations

Please do not be offended if we do not shake your hand on arrival. We are still available for measures and onsite quotations and are happy to meet you face to face if you are feeling well. However, if you are elderly / self-isolating or feel vulnerable with this virus we can implement the following precautions.

If you can unlock your garage on our arrival we can measure and talk through the various options / range of doors and operators we have to offer via telephone from outside of your property and post a sealed brochure through your post box and talk you through the various options. We can then either (preferably) Email you your individual quotation or post them if you prefer. We will also wipe down all surfaces you may need to operate your existing door.

Repairs

Generally, the same applies as our Surveys and quotations, seen above. We can call you on arrival and you can leave any handsets, keys etc outside and you can discuss the problem you have via telephone from inside your property. Again, all handsets / keys and handling surfaces will be wiped down / anti-bacterial wiped on our departure.

New doors installations and handover

Although its always nice, please do not be offended if we refuse a cup of tea or coffee from you. We will need to talk through the operation of every manual and automatic door with all our customers. Again, we can do this face to face if you are feeling well or again via telephone or from distance inside your garage. All surfaces, keys, handles, handsets and push buttons will again be anti-bacterial wiped / cleaned on handover. A log book for automated doors needs to be filled out by us with both parties to sign off the completed installation. We can leave this with you for you to complete and post back to us later if you prefer.

Invoicing and payments

We never ask for deposits for new installations, so no payment is applicable with your order. We are so confident in our work and do not expect to be paid until the installation is complete and our customers are satisfied. Invoices for installations are either emailed or posted as per customer preference. We never ask for onsite payment with any of our repairs.

Payments can be made via online banking or send us a cheque though the post.

Showroom

Our Honiton showroom is still open by appointment if you wish to see the range of doors we have to offer. Please call us first to make sure we are there – we may well be out fitting doors and surveying.

Again, handsets, keys, handles and touchable surfaces will be cleaned throughout our showroom on the departure of every customer. Hand wipes are available for customers to use onsite.

We feel being responsible at this difficult time is a must for both parties. If you have any further queries or requests, Please feel free to contact us direct by phone, Email or our contact page for further advise.

Regards

Peter Bonetta

First Light Home Improvements / Garage doors Honiton

Contact Us

First Light Home Improvements Ltd
Unit 2, 18 King Street
Honiton, Devon
EX14 1AF
01404 43238
07735 414746
contact@firstlightpm.co.uk

Garage Doors

  • Up & Over Garage Doors
  • Sectional Garage Doors
  • Side Hinged Garage Doors
  • Roller Garage Doors
  • Garage Door Operators
  • Repairs & Servicing

Latest Projects

Garador “Rosewood” timber effect sectional door

25 November 2021

Garador Carlton Up & Over doors

25 November 2021

Double garage door conversion

25 November 2021

© 2008 - 2022 First Light Home Improvements Ltd - Website by AR Web Design Privacy Policy | Coronavirus Policy | Sitemap | XML Sitemap
Scroll to top

This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies.

OKMore Info

Cookie and Privacy Settings



How we use cookies

We may request cookies to be set on your device. We use cookies to let us know when you visit our websites, how you interact with us, to enrich your user experience, and to customize your relationship with our website.

Click on the different category headings to find out more. You can also change some of your preferences. Note that blocking some types of cookies may impact your experience on our websites and the services we are able to offer.

Essential Website Cookies

These cookies are strictly necessary to provide you with services available through our website and to use some of its features.

Because these cookies are strictly necessary to deliver the website, refusing them will have impact how our site functions. You always can block or delete cookies by changing your browser settings and force blocking all cookies on this website. But this will always prompt you to accept/refuse cookies when revisiting our site.

We fully respect if you want to refuse cookies but to avoid asking you again and again kindly allow us to store a cookie for that. You are free to opt out any time or opt in for other cookies to get a better experience. If you refuse cookies we will remove all set cookies in our domain.

We provide you with a list of stored cookies on your computer in our domain so you can check what we stored. Due to security reasons we are not able to show or modify cookies from other domains. You can check these in your browser security settings.

Google Analytics Cookies

These cookies collect information that is used either in aggregate form to help us understand how our website is being used or how effective our marketing campaigns are, or to help us customize our website and application for you in order to enhance your experience.

If you do not want that we track your visit to our site you can disable tracking in your browser here:

Other external services

We also use different external services like Google Webfonts, Google Maps, and external Video providers. Since these providers may collect personal data like your IP address we allow you to block them here. Please be aware that this might heavily reduce the functionality and appearance of our site. Changes will take effect once you reload the page.

Google Webfont Settings:

Google Map Settings:

Google reCaptcha Settings:

Vimeo and Youtube video embeds:

Other cookies

The following cookies are also needed - You can choose if you want to allow them:

Privacy Policy

You can read about our cookies and privacy settings in detail on our Privacy Policy Page.

Accept settingsHide notification only